KYC Policy
Last updated: 21.09.2026
Golden Roo Casino follows and complies with “Know your customer” requirements designed to prevent financial crime and money laundering through customer identification and due diligence.
At any time, Golden Roo Australia may request any KYC documents it considers necessary to establish a goldenroo.com user’s identity and location. We may limit access to the service, payments, or withdrawals until identity has been adequately confirmed, or for another reason determined at our sole discretion under the applicable legal framework.
We apply a risk-based approach, carrying out thorough due diligence and ongoing monitoring of all clients, customers, and transactions. In accordance with money laundering regulations, three due diligence levels may be applied depending on the risk level, transaction, and customer type.
SDD — simplified due diligence applies to exceptionally low-risk transactions that do not reach the required thresholds.
CDD — customer due diligence is the standard level of verification and identification used in most cases.
EDD — Enhanced Due Diligence applies to high-risk customers, significant transactions, or special circumstances.
In addition to the above, a user must complete the full KYC process where their combined lifetime deposits exceed EUR 5,000, where they request a withdrawal of any amount through goldenroo.com, or where they attempt, complete, or are involved in a transaction considered suspicious.
As part of this procedure, the user must provide basic personal details and upload:
1) A copy of a Government Issued Photo ID. Depending on the document, both the front and back may be required.
2) A selfie showing the user holding the ID document.
3) A bank statement/Utility Bill.
Guideline for the “KYC Process”
1) Proof of ID
a. The document contains a signature.
b. Country is not one of the following Restricted Countries:
- Austria
- France and it’s territories
- Germany
- Netherlands and it’s territories
- Spain
- Union of Comoros
- United Kingdom
- USA and it’s territories
- All FATF Blacklisted countries,
any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.
c. The full name matches the client’s name.
d. The document will not expire within the next 3 months.
e. The document holder is over 18 years old.
2) Proof of Residence
a. A Bank Statement or Utility Bill is provided.
b. Country is not one of the following Restricted Countries:
- Austria
- France and it’s territories
- Germany
- Netherlands and it’s territories
- Spain
- Union of Comoros
- United Kingdom
- USA and it’s territories
- All FATF Blacklisted countries,
any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.
c. The full name matches the client’s name and the name shown on the proof of ID.
d. The issue date is within the last 3 months.
3) Selfie with ID
a. The person in the selfie is the same person shown in the ID document above.
b. The ID document matches the document under “1”. Ensure that the photograph and ID number are identical.
Notes on the “KYC Process”
1) If the KYC process is unsuccessful, the reason is recorded and a support ticket is created in the system. The user receives the ticket number together with an explanation.
2) The account is approved once we have received all required documents.