Responsible Gaming
Golden Roo Casino aim to provide a positive and enjoyable gaming environment while recognising our duty to help prevent harmful gambling behaviour. Please keep the following principles in mind and always gamble responsibly:
- Play for enjoyment, not as a way to earn money.
- Do not try to recover previous losses by continuing to gamble.
- Set personal limits before you play.
- Do not allow gambling to interfere with everyday duties.
- Never gamble with money you cannot afford to lose.
- Take regular breaks.
Review the questions below. If you answer “YES” to most of them, we recommend taking steps to stop gambling from having a negative effect on your life:
- Does gambling impact your work?
- Has gambling led to disagreements with relatives or friends?
- Do you repeatedly return to try to win back lost money?
- Have you borrowed funds in order to gamble?
- Do you regard gambling as a way to make income?
- Do you struggle to control or limit your gambling?
What to do?
The organisations below offer support to people experiencing gambling-related problems and can be contacted at any time:
- Gamblers Anonymous
- Gambling Therapy
- GamCare
How we can help
Players who are worried about their gambling habits are encouraged to take a break by self-excluding from their gaming account. Self-exclusion locks the account for a minimum of 6 months, and promotional communications will no longer be sent.
You may contact our experienced Customer Support team at any time to request self-exclusion, and they will assist you. A 7 day cooling off period is also available. We also recommend contacting every other gambling website where you hold an account and requesting self-exclusion there.
Underage gambling
To play at Golden Roo Casino, players must have reached the legal gambling age in their jurisdiction, which is at least 18+. Each player is responsible for knowing the applicable age restriction where they live and play, and for confirming their eligibility when registering an account. We also encourage parents to take the following precautions:
- Protect computers, mobile phones, tablets with passwords.
- Do not leave a device unattended while you are logged in to your account.
- Ensure that account information and credit cards cannot be accessed by children.
- Do not save passwords on your computer or write them down; keep them out of children’s reach.
- Install filtering software, such as Net Nanny, to prevent minors from visiting inappropriate websites.