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Terms and conditions

Last updated: 21.09.2026

1. Introduction

These terms and conditions, together with the documents mentioned below (the “Terms”), govern use of the golden-roo-au.com website (the “Website”) and all services related or connected to it (together, the “Service”).

Please read these Terms closely. They set out important rights and responsibilities relating to the Website and create a binding agreement between you, as the customer (the “Customer”), and us. By visiting the Website or using the Service, whether as a visitor or as an account holder (an “Account”), you accept these Terms and any later changes published here. If you do not agree, do not access the Service or use the Website.

The Service is operated by Tusitier LTD, a Marshall Islands limited liability company with registration number 137952 and registered office at Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Marshall Islands MH96960 (the “Company”). The Company is licensed in the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005, Licence No. ALSI 202505043-FI2.

2. General Terms

We may update or amend these Terms at any time, including the documents referred to or linked below. You should check this page regularly. Changes become binding and take effect as soon as they are posted on the Website. If you disagree with a change, you must cease using the Service immediately. Continuing to use the Website after publication means you accept the revised Terms. Bets that were not settled before the revised Terms took effect remain governed by the prior Terms.

3. Your Obligations

You confirm that, whenever you access the Website or use the Service:

3.1. You are at least 18 years old, or have reached the legal age for gambling or gaming under the law that applies to you. We may ask for age-verification documents at any time.

3.2. You have legal capacity to enter into a binding agreement with us. You must not access the Website or use the Service if you lack that capacity.

3.3. You live in a jurisdiction where gambling is permitted and are not resident in a country where online gambling is prohibited for residents or persons located there. You alone are responsible for ensuring your use of the Service is lawful.

3.4. You will not use a VPN, proxy, or comparable service or device to conceal or alter identification of your actual location.

3.5. You are authorised to use the payment method you use.

3.6. You will make every payment to us in good faith and will not try to reverse a payment or take steps that cause a third party to reverse it.

3.7. When betting, you may lose part or all of the funds deposited with the Service under these Terms, and you bear full responsibility for that loss.

3.8. When placing a bet, you will not use information acquired in breach of legislation in force in the country where you were located when that bet was placed.

3.9. You act solely for yourself, in a personal capacity as a private individual, and not for another person or a commercial purpose.

3.10. You will not attempt, in bad faith or otherwise, to manipulate any market or element of the Service in a way that harms the integrity of the Service or us.

3.11. You must act in good faith towards us and the Service at all times and in connection with every bet made through the Service.

3.12. Neither you nor, where applicable, your employees, employers, agents, or family members is registered as an Affiliate in our Affiliate programme.

4. Restricted use

4.1. You must not use the Service:

4.1.1. if you are under 18 (or under the age of majority under the law applicable to you), cannot legally enter into a binding agreement with us, or act as an agent for or otherwise on behalf of a person under 18 (or under the applicable age of majority);

4.1.2. if you live in a country where online gambling is forbidden for residents or persons within that country;

4.1.3. if you reside in, or access the Website from, one of the following countries:

any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.

4.1.4. to obtain other Customers’ nicknames, email addresses, or other information by any method, including spam, other unsolicited email, or unauthorised framing of or linking to the Service;

4.1.5. to interrupt, improperly affect, or improperly influence other Customers’ activities or the operation of the Service generally;

4.1.6. to advertise unsolicited commercial material, affiliate links, or other solicitations, which may be removed from the Service without notice;

4.1.7. in a manner that we reasonably consider an attempt to: (i) cheat the Service or another Customer using it; or (ii) collude with another Customer using the Service to obtain a dishonest advantage;

4.1.8. to scrape our odds or infringe any of our Intellectual Property Rights; or

4.1.9. for any unlawful purpose.

4.2. You may neither sell nor transfer your Account to a third party, and you may not obtain a player account from a third party.

4.3. Funds must not be transferred between player accounts in any way.

4.4. If you use the Service for an unauthorised purpose, we may terminate your Account immediately by written notice. In certain cases, we may also take legal action.

4.5. Company employees, and employees of its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors and retailers, as well as their immediate family members, are NOT permitted to use the Service for real money without prior approval from the Company Director or CEO. If discovered, the relevant account(s) will be terminated immediately and all bonuses and winnings forfeited.

5. Registration

You agree that, at all times while using the Service:

5.1. We may reject any registration application at our sole discretion and need not give a particular reason.

5.2. Before using the Service, you must personally complete registration and read and accept these Terms. Before you can bet or withdraw winnings, we may require you to become a verified Customer and complete certain checks. We may require valid identification and other documents we consider necessary, including, without limitation, photo identification (a passport, driving licence, or national ID card copy) and a recent utility bill bearing your name and address as proof of residence. Until the required information is received, we may suspend betting or limit Account functions. This process is performed under applicable gaming regulation and anti-money-laundering requirements. You must also fund your Service Account through the payment methods shown in the payment section of our Website.

5.3. You must provide correct contact details, including a valid email address (the “Registered Email Address”), and keep them accurate thereafter. You are responsible for maintaining current contact details in your Account. Otherwise, you may not receive important Account notices or information, including changes to these Terms. We identify and contact Customers through their Registered Email Address. You must maintain an active, unique email account, provide its correct address, and notify the Company if it changes. Each Customer is entirely responsible for keeping that address secure against third-party use. The Company is not liable for loss or damage alleged to arise from communication between the Company and Customer using the Registered Email Address. An Account will be suspended until a reachable email address is supplied if the Company cannot reach the Customer by email. If you deliberately provide false or inaccurate personal information, we will suspend your Account immediately by written notice. We may also, where appropriate, take legal action and/or contact relevant authorities, which may take action themselves.

5.4. You may hold only one Account with the Service. If we find that you have registered multiple Accounts, they are subject to immediate closure. This includes Accounts involving representatives, relatives, associates, affiliates, related parties, connected persons, and/or third parties acting for you.

5.5. To assess financial suitability and verify identity, we may request further personal information, such as your first and last name, or use any third-party information provider we consider necessary. If we obtain additional personal information from third parties, we will tell you what data was obtained.

5.6. You must keep your Service password confidential. If the requested Account information has been correctly provided, we may treat bets, deposits, and withdrawals as made by you. Change your password regularly and do not disclose it to anyone else. Protecting it is your responsibility, and any failure is at your sole risk and cost. You may log out after every session. Notify us immediately if you believe a third party is misusing Account information, has accessed your Account, or has discovered your password. You must also notify us if your Registered Email Address is compromised; we may require further information or documents to verify your identity. Once we know of such an incident, we will suspend your Account immediately. Until then, you remain responsible for all Account activity, including third-party access, whether or not you authorised that access.

5.7. You must never send Service content or other information to another Customer or party by screenshot or a similar method, nor show that content or information within a frame or otherwise in a format different from the display seen when the Customer or third party enters the Service URL in a browser.

5.8. At registration, you may use all currencies available on the Website. Those currencies apply to deposits, withdrawals, and bets placed and matched through the Service under these Terms. Certain payment methods do not support every currency; in that case, the processing currency and a conversion calculator will be displayed on the page.

5.9. We are not required to open an Account for you; the Website sign-up page is only an invitation to treat. The decision to open an Account is entirely ours, and if we decline to do so, we do not have to explain why.

5.10. After receiving your application, we may contact you for further information and/or documents needed to meet regulatory and legal obligations.

6. Your Account

6.1. Accounts may use more than one currency. In that case, every balance and transaction is shown in the currency used for that transaction.

6.2. We do not provide credit for use of the Service.

6.3. We may close or suspend an Account if you do not comply, or we reasonably believe you do not comply, with these Terms; to protect the integrity or fairness of the Service; or for other reasonable grounds. Advance notice may not always be possible. If closure or suspension results from non-compliance, we may cancel and/or void your bets and retain money in the Account, including deposits.

6.4. We may close or suspend any Account without advance notice and return all funds, although obligations that have already matured will be honoured.

6.5. At any time and for any reason, we may reject, restrict, cancel, or cap a wager, including a bet we believe was placed fraudulently to evade betting limits and/or system rules.

6.6. Any sum mistakenly credited to your Account remains ours. Once we identify the error, we will notify you and remove the amount from your Account.

6.7. If your Account becomes overdrawn for any reason, you owe us the overdrawn amount.

6.8. You must notify us promptly upon becoming aware of an error concerning your Account.

6.9. Betting is intended solely for entertainment and enjoyment; stop as soon as it is no longer enjoyable. Never bet funds you cannot afford to lose. If you believe you may have lost control of your gambling, we offer self-exclusion. Send Customer Support a message from your Registered Email Address stating that you want to SELF-EXCLUDE; the request takes effect within 24 hours of receipt. Your Account will then be disabled until you notify us further and you will be unable to log in.

6.10. You may not transfer, sell, or pledge Your Account to anyone else. This includes transferring assets of any value, including ownership of Accounts, winnings, deposits, bets, and rights and/or claims connected with those assets, whether legal, commercial, or otherwise. It also includes, without limitation, encumbering, pledging, assigning, granting usufruct, trading, brokering, hypothecating, and/or gifting, whether in cooperation with a fiduciary or any other third party, company, natural or legal person, foundation, or association, in any form.

6.11. To close your Account, email Customer Support from your Registered Email Address using the links on the Website.

7. Deposit of Funds

7.1. Deposits must come from an account, payment system, or credit card in your own name. Deposits in another currency will be converted using the daily oanda.com rate or the prevailing rate of our bank or payment processor, and then credited accordingly. Some payment systems may charge extra currency-conversion fees, deducted from your deposit.

7.2. Deposit and withdrawal fees or charges may apply and are displayed on the Website. We generally absorb transaction fees for deposits to your Golden Roo Account. You remain responsible for bank charges you incur when depositing with us.

7.3. The Company is not a financial institution. Credit and debit card deposits are processed through third-party electronic payment processors, not directly by us. A card deposit is credited only after we receive an approval and authorisation code from the issuing institution. If the issuer gives no authorisation, those funds will not be credited.

7.4. You agree to pay in full every amount and charge owed to us or payment providers in relation to your use of the Service. You also agree not to charge back, renounce, cancel, or otherwise reverse a deposit. If you do, you will reimburse and compensate us for the unpaid deposits and all costs we incur collecting them, and any winnings from wagers made with charged-back funds will be forfeited. You acknowledge that your player account is not a bank account and is not guaranteed, insured, or otherwise protected by any deposit or banking insurance scheme or similar scheme in any jurisdiction, including your local jurisdiction. No interest accrues on funds held in the player account.

7.5. By accepting a promotional or bonus offer through entry of a bonus code during a deposit, you accept the Terms of Bonuses and the terms of that particular bonus.

7.6. You must not deposit funds that originate from criminal, illegal, and/or unauthorised activities.

7.7. If you deposit by credit card, we recommend retaining a copy of the Transaction Records and these Terms.

7.8. Internet gambling may be unlawful where you are located. If it is, you are not permitted to use your payment card to deposit on this Website. You are responsible for knowing the online-gambling laws of your country of residence.

8. Withdrawal of Funds

8.1. You may request withdrawal of unused, cleared money in your player account in line with our withdrawal conditions. The minimum amount for each withdrawal is € 10, or its equivalent in another currency, except when closing an Account, when the full balance may be withdrawn.

8.2. No withdrawal commission applies where you have rolled over (wagered) the deposit at least 1 time. Otherwise, to combat money laundering, we may deduct an 8% fee, subject to a minimum of 4 euro (or the equivalent in your Account currency).

8.3. Before approving a withdrawal, we may request photo ID, proof of address, or conduct further verification, including requesting a selfie or arranging a verification call, to verify your identity. We may perform identity verification at any point during our relationship with you.

8.4. Withdrawals must be made back to the debit card, credit card, bank account, or payment method originally used to fund your Account. At our sole discretion, we may permit withdrawal to a method not used for the original deposit, always subject to additional security checks.

8.5. If you want to withdraw funds but your Account is inaccessible, dormant, locked, or closed, contact Customer Support.

8.6. Where your balance is at least 10 times the total of your deposits, withdrawals are limited to € 5,000, or the currency equivalent, per month. In all other cases, the maximum monthly withdrawal is € 10,000.

8.7. We cannot guarantee successful withdrawals or refunds if you breach the Restricted use policy in Clauses 3.3 and 4.

9. Payment Transactions and Processors

9.1. You are fully responsible for all money owed to us. Every payment must be made in good faith, and you must not seek to reverse a payment or cause a third party to reverse it to avoid a properly incurred liability. You will reimburse us for charge-backs, payment denials, reversals, and any loss we suffer as a result. We may additionally charge an administration fee of €50, or the currency equivalent, for each charge-back, denial, or reversal.

9.2. We may use third-party electronic payment processors and/or merchant banks for your payments. You agree to their terms and conditions where these are made known to you and do not conflict with these Terms.

9.3. Every transaction on our Website may be reviewed to prevent money laundering or terrorism financing. Suspicious transactions will be reported to the appropriate authority.

10. Errors

10.1. If our systems or processes contain an error or malfunction, every affected bet is void. You must tell us immediately when you become aware of a Service error. If communication or system errors, bugs, or viruses occur in relation to the Service and/or payments are made to you because of a Service defect or error, we are not liable to you or any third party for direct or indirect costs, expenses, losses, or claims arising from it. We may void the games/bets concerned and take any other action needed to correct the error.

10.2. We seek to avoid errors when publishing bookmaker lines. However, if a human or system error results in acceptance of a bet at odds that materially differ from the wider market at the time of the bet, or are clearly wrong considering the likelihood of the event at that time, we may cancel or void that wager, including a wager made after an event starts.

10.3. We may recover any overpayment and adjust your Account to correct an error, for example an incorrect price or incorrectly entered event result. If your Account has insufficient funds, we may require payment of the outstanding amount relating to erroneous bets or wagers. We may therefore cancel, reduce, or remove any pending plays, whether or not they were placed using funds resulting from the error.

11. Rules of Play, refunds and cancellations

11.1. The event winner is determined on the date the event is settled. For betting purposes, we do not recognise decisions that are protested or later overturned.

11.2. Results become final 72 hours after posting, and no query will be considered after that time. During the 72-hour period, we will reset or correct results only for human error, system error, or an error by the referenced results source.

11.3. If a governing body reverses a match result for any reason during the payout period, all funds will be refunded.

11.4. If a game ends in a draw and a draw option was offered, every stake on either team to win or lose is lost. If no draw option was offered, all customers receive a refund for a draw. If the draw option was unavailable, any extra time played counts.

11.5. If we cannot validate a result, for example because the event feed is interrupted and another source cannot verify it, we may deem wagers on that event invalid and refund them.

11.6. We determine the minimum and maximum wager amounts for every event and may change them without prior written notice. We may also change limits on individual Accounts.

11.7. Customers alone are responsible for Account transactions. A completed transaction cannot be changed. We are not responsible for missing or duplicate wagers and will not consider discrepancy requests based on a missing or duplicated play. After every session, Customers can check transactions in My Account to confirm that all requested wagers were accepted.

11.8. A matchup has action provided both teams are correct, irrespective of the League heading under which it appears on the Website.

11.9. Dates and times shown for eSport matches are indicative only and are not guaranteed. If a match is suspended or postponed and does not resume within 72 hours of its actual scheduled start, it has no action and wagers are refunded. This does not apply to a wager on a team/player advancing in or winning a tournament: that wager has action despite suspension or postponement.

11.10. If we publish an event with an incorrect date, all wagers have action according to the date announced by the governing body.

11.11. A result remains valid when a team uses stand-ins because use of stand-ins is the team’s choice.

11.12. The Company may remove events, markets, and any other products from the Website.

11.13. A detailed explanation of our sports betting rules is provided on the separate page: SPORTS BETTING RULES

12. Communications and Notices

12.1. Notices and communications you give us under these Terms must be sent through the Customer Support form on the Website.

12.2. Unless these Terms state otherwise, notices and communications from us may be posted on the Website and/or sent to the Registered Email Address held in our system for the relevant Customer. We decide the method of communication in our sole and exclusive discretion.

12.3. All notices and communications from either party under these Terms must be written in English and sent to and from the Registered Email Address in your Account.

12.4. We may occasionally email you information about betting, unique promotional offers, and other information from Golden Roo. By accepting these Terms at Website registration, you agree to receive these emails. You may opt out of promotional offers at any time by asking Customer Support.

13. Matters Beyond Our Control

We are not liable for a failure or delay in providing the Service caused by Force Majeure beyond our reasonable control despite reasonable preventive measures. This includes an act of God, trade or labour dispute, power outage, an act, failure, or omission of a government or authority, obstruction or failure of telecommunications, or another delay or failure caused by a third party. We are not liable for any resulting loss or damage you suffer. In such circumstances, we may cancel or suspend the Service without liability.

14. Liability

14.1. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR REASONABLY FORESEEABLE DIRECT OR INDIRECT LOSS OR DAMAGE ARISING FROM OUR FAILURE TO PERFORM UNDER THESE TERMS, UNLESS WE BREACH A DUTY IMPOSED BY LAW, INCLUDING BY CAUSING DEATH OR PERSONAL INJURY THROUGH OUR NEGLIGENCE. EVEN THEN, WE ARE NOT LIABLE WHERE THE FAILURE RESULTS FROM: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS, SUCH AS COMMUNICATION-NETWORK PERFORMANCE, CONGESTION, CONNECTIVITY, OR YOUR COMPUTER EQUIPMENT; OR (III) EVENTS THAT WE OR OUR SUPPLIERS COULD NOT HAVE FORESEEN OR PREVENTED EVEN WITH REASONABLE CARE. AS THE SERVICE IS PROVIDED FOR CONSUMER USE ONLY, WE ARE NOT LIABLE FOR BUSINESS LOSSES OF ANY KIND.

14.2. IF WE ARE FOUND LIABLE FOR AN EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED THE LOWER OF: (A) THE VALUE OF THE BETS AND/OR WAGERS PLACED THROUGH YOUR ACCOUNT IN RESPECT OF THE BET, WAGER, OR PRODUCT GIVING RISE TO THE LIABILITY; OR (B) EUR €500 IN TOTAL.

14.3. WE STRONGLY ADVISE YOU TO: (I) CHECK THAT THE SERVICE IS SUITABLE FOR AND COMPATIBLE WITH YOUR COMPUTER EQUIPMENT BEFORE USING IT; AND (II) TAKE REASONABLE STEPS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES, INCLUDING BY INSTALLING ANTI-VIRUS SOFTWARE.

15. Gambling By Those Under Age

15.1. If we suspect, or are notified, that you are currently under 18 or were under 18 (or below the applicable age of majority) when placing any Service bet, we will suspend (lock) your Account to prevent additional betting or withdrawals. We will investigate, including whether you have bet as an agent for, or otherwise on behalf of, a person under 18 (or below the applicable age of majority). If we determine that you: (a) are currently under that age; (b) were under 18 or under the applicable age of majority at the relevant time; or (c) have bet as an agent for or at the request of a person under 18 or under the applicable age of majority:

15.2. This condition also applies if you are over 18 but place bets in a jurisdiction where the lawful betting age is higher than 18 and you are below that jurisdiction’s legal minimum age.

15.3. If we suspect you breach this Clause or seek to rely on it fraudulently, we may take all action necessary to investigate, including notifying the relevant law-enforcement agencies.

16. Fraud

We will pursue criminal and contractual remedies against every Customer involved in fraud, dishonesty, or criminal conduct. We will withhold payment where any such conduct is suspected. The Customer must indemnify us and pay on demand all costs, charges, or losses we sustain or incur, including direct, indirect, and consequential losses, lost profit, lost business, and reputational loss, arising directly or indirectly from the Customer’s fraud, dishonesty, or criminal conduct.

17. Intellectual Property

17.1. Unauthorised use of our name or logo may lead to legal action.

17.2. As between you and us, we exclusively own the rights in the Service, our technology, software, business systems (the “Systems”), and our odds. You must not use your personal profile for commercial benefit, such as selling a status update to an advertiser. When you choose an Account nickname, we may remove or reclaim it where we consider that appropriate.

17.3. You must not use our URL, trademarks, trade names, trade dress, logos (the “Marks”), or odds in connection with a product or service that is not ours, is likely to confuse Customers or the public, or disparages us.

17.4. Except where these Terms expressly say otherwise, neither we nor our licensors grant you an express or implied right, licence, title, or interest in the Systems or Marks; all such rights, licences, titles, and interests are expressly retained by us and our licensors. You agree not to use automatic or manual means to monitor or copy Website pages or Service content. Unauthorised use or reproduction may result in legal action.

18. Your License

18.1. Provided you comply with these Terms, we give you a non-exclusive, limited, non-transferable, non-sublicensable licence to access and use the Service solely for personal, non-commercial purposes. This licence ends when our agreement under these Terms ends.

18.2. Except for your own content, you must not modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or otherwise exploit the Service, its content, or its software, unless these Terms or the Website expressly permit it. Information or content on, or made available through, the Service must not be changed, combined with other data, or published in any form, including by screen or database scraping or any activity intended to collect, store, reorganise, or manipulate it.

18.3. Failure to comply with this Clause may also infringe our or third parties’ intellectual-property or other proprietary rights and may expose you to civil liability and/or criminal prosecution.

19. Your Conduct and Safety

19.1. To protect you and all Customers, posting content on the Service, or conduct connected with it and/or the Service, that is unlawful, inappropriate, or undesirable in any way is strictly forbidden (“Prohibited Behaviour”).

19.2. If you engage in Prohibited Behaviour, or we decide in our sole discretion that you do, we may immediately terminate your Account and/or your access to or use of the Service without notice. Another Customer, a third party, enforcement authorities, and/or we may take legal action regarding that Prohibited Behaviour.

19.3. Prohibited Behaviour includes, without limitation, using or accessing the Service to promote or share information you know is false, misleading, or unlawful; carry out unlawful or illegal activity, including conduct that furthers criminal activity or enterprise, violates another Customer’s or third party’s privacy or rights, or creates or spreads computer viruses; harm minors; transmit or make available unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, lewd, violent, hateful, racially or ethnically objectionable, or otherwise objectionable content; transmit or make available content you have no right to provide under law, a contract, or a fiduciary relationship, including content that infringes third-party copyright, trademark, intellectual-property, or proprietary rights; transmit or make available material containing a software virus or other computer or programming code, including HTML, intended to interrupt, destroy, or alter operation of the Service, its presentation, or another website, software, or hardware; interfere with, disrupt, or reverse engineer the Service, including by intercepting, emulating, or redirecting our communication protocols, creating or using cheats, mods, hacks, or other software intended to modify the Service, or using software that intercepts or collects Service information; retrieve or index Service information through a robot, spider, or another automated mechanism; take part in activity that, in our sole and unfettered discretion, results or may result in another Customer being defrauded or scammed; send or make available unsolicited or unauthorised advertising or mass mail, including junk mail, instant messages, “spim”, “spam”, chain letters, pyramid schemes, or other solicitations; create Website Accounts by automated means or false or fraudulent pretences; impersonate another Customer or third party; or do anything we reasonably consider contrary to our business principles. This list is not exhaustive and we may change it at any time. We may investigate and take any action we consider appropriate or necessary, including deleting a Customer’s post(s), terminating an Account, and acting against any Customer or third party who directly or indirectly engages in, or knowingly lets a third party directly or indirectly engage in, Prohibited Behaviour, with or without notice.

20. Links to Other Websites

The Service may include links to third-party websites that we do not maintain, are not connected with, and do not control. They are supplied only as a convenience to Customers. We do not investigate, monitor, or check these websites for accuracy or completeness. A link does not mean that we endorse, or are affiliated with, the linked site, its content, or its owner(s). We neither control nor accept responsibility for their availability, accuracy, completeness, accessibility, or usefulness. When visiting such a website, take normal precautions, including reviewing its privacy policy and terms of use.

21. Complaints

21.1. If you have a concern or question about these Terms, contact Customer Service using the Website links and use your Registered Email Address for every communication with us.

21.2. NOTWITHSTANDING THE ABOVE, WE ACCEPT NO LIABILITY WHATSOEVER TO YOU OR ANY THIRD PARTY WHEN WE RESPOND TO A COMPLAINT WE HAVE RECEIVED OR TAKE ACTION IN CONNECTION WITH IT.

21.3. A Customer dissatisfied with settlement of a bet should send the details of the complaint to Customer Service. We will use reasonable endeavours to answer such queries within a few days and, in any event, intend to reply within 28 days of receipt.

21.4. A dispute must be submitted within three (3) days after the relevant wager is decided. Claims after that period will not be accepted. The Customer is solely responsible for Account transactions.

21.5. If a dispute arises between you and us, Customer Service will try to reach an agreed resolution. If Customer Service cannot do so, the matter will be referred to management.

21.6. If every effort to resolve a dispute to the Customer’s satisfaction fails, the Customer may have the dispute resolved by arbitration.

22. Assignment

You may not assign these Terms or any right or obligation under them without our prior written consent, which will not be unreasonably withheld. Without your consent, we may assign all or part of our rights and obligations to a third party that can provide a service of substantially similar quality to the Service, by posting written notice of this on the Service.

23. Severability

If a competent authority finds a provision of these Terms invalid or unenforceable, that provision will be amended so it can be enforced consistently with the original intention to the fullest extent allowed by applicable law. The validity and enforceability of all remaining provisions are unaffected.

24. Breach of These Terms

Without limiting any other remedy, we may suspend or terminate your Account and decline to continue providing the Service, in either case without prior notice, if we reasonably consider that you have breached a material provision of these Terms. We will, however, promptly notify you of the action taken.

25. General Provisions

25.1. Term of agreement. These Terms remain fully effective while you access or use the Service or are a Customer or Website visitor. They continue after termination of your Account for any reason.

25.2. Gender. Terms expressed in the singular include the plural and vice versa; words denoting the masculine include feminine and neuter genders and vice versa; and words denoting persons include individuals, partnerships, associations, trusts, unincorporated organisations, and corporations.

25.3. Waiver. A waiver by us, whether by conduct or otherwise, of your breach or threatened breach of a Term is not effective or binding on us unless it is in writing and duly signed by us. Unless the written waiver says otherwise, it applies only to the specific breach waived. Our failure to enforce a Term at any time does not waive that Term or our right to enforce it at another time.

25.4. Acknowledgement. By accessing or using the Service hereafter, you confirm that you have read, understood, and accepted every paragraph of these Terms. You therefore irrevocably waive any future argument, claim, demand, or proceeding contrary to anything contained in these Terms.

25.5. Language. If the English version of these rules conflicts with a version in another language, the English version is deemed correct.

25.6. Governing Law. These Terms are governed exclusively by the law in force in the state of Anjouan in the Union of Comoros.

25.7. Entire agreement. These Terms are the complete agreement between you and us concerning access to and use of the Service, replacing all earlier oral or written agreements and communications on that subject.